When you shop from an online-store, ours or anywhere else, you leave data about yourself. Where you live, what e-mail adress you’re using and what you’re shopping for. Below we will describe how we process your personal data.
The basis of all we do is to treat our customers as we ourselves wants to be treated, always. This also applies when it comes to data.
We hope you feel safe with how we treat your personal data and want to continue shopping your electric skateboards and parts from us.
GDPR – YOUR RIGHTS.
General Data Protection Regulation is an EU-regulation that governs how we process personal data. It replaces PUL (personal data act) from the 25th of May 2018.
We collect as little data from you as possible. The data we collect is the information required to fulfill our commitment to you and to fulfill your commitment to us (ie pay for your order).
When paying by card, you must provide your credit card number. It goes via a secure server and Stripe or Paypal takes care of card payments.
Ofcourse we need to know what products you order, your e-mail address and phone number to contact you with delivery information, changed information, etc.
HOW DO WE USE THIS DATA?
We use this data to process and dispatch your order. We use your e-mail to send you information if you’ve requested it. If you no longer want information from us you can easily do so via a link in the e-mail we sent you.
WHY DO WE SAVE DATA?
We save information for accounting reasons. We need to be able to report the basis for the tax authorities. You can create an account at www.bioboards.se/.eu to see your previous orders.
REMOVE YOUR DATA FROM OUR DATABASE
The information we save is only available as a basis for the financial transaction and is kept for legal reasons and therefore can not be deleted.
If you have any questions, please feel free to contact us at: email@example.com /.eu
WHAT SYSTEMS DOES YOUR DATA END UP IN?
When you shop with us, your order goes through several steps to enable us to process and ship your goods to you.
We Work with the following systems/suppliers and your information may need to be addressed by some of these.
WordPress – our webshop solution
Woocommerce – our store platform
PayPal – if you pay with PayPal
Stripe – if you chose to pay directly with your credit card through Stripe.
Visma – our accounting system
DHL Express – if we send your goods with DHL Express
DHL Freight – if we send your goods with DHL Freight
Fedex – if we send your goods with Fedex
Postnord if we send your goods with Postnord
Db Schenker – if we send your goods with Db Schenker
Fraktjakt – our TA system for shipping
Misshosting – domain and e-mail system
Linode – Webserver
Google Analytics – System to see statistics from our website
Mailchimp – our system for newsletters and information via e-mail
If you chose to recieve our newsletter we also use a database through mailchimp.
WORDPRESS AND WOOCOMMERCE
We use a system for our webshop called WordPress with the WooCommerce business system. It is a database where our products, our pages of text and everything else (including this page) you see in the webshop are collected. When you place an order at www.bioboards.se/eu, it takes place in WordPress and WooCommerce.
Your order will then end up in a database at WordPress and WooCommerce which only bioboards, WordPress and WooCommerce technicians have acces to. WordPress and WooCommerce stores this data for us but wont use it in any way without our approval or us asking for it. If for example an order for any reason didn’t go through or was accidentally made twice, WordPress and WooCommerce technicians are able to investigate and debug the error.
On your placed order you will find information of what products you bought from us, how you paid your order (no credit card credentials, personal number or such) and the adress we’re sending the order to.
It’s from WordPress and WooCommerce you’ll recive e-mails which says we recived your order and also when we sent your order.
If you make returns of your items, we also note it in WordPress and WooCommerce. A note like that may look like this:
“170918: Customer entered wrong product, wishes to switch to different product.”
Here we are also able to put in e-mail conversations connected to your orders and returns. The purpose of this is to give the customer better service.
STRIPE AND PAYPAL
When you reach the checkout, ofcourse you have to pay for your items. Here you may choose between several payment options. Depending on your payment method, an external payment broker will recieve information about your purchase. The payment broker have a system where the order content is displayed, it may look like this:
“850.s_3 Bioboards 6374 motor 2 pcs total amount 2600 SEK”
If you have any further questions about how Stripe or paypal treats your information you have to contact the payment broker.
WooCommerce – BUSINESS SYSTEM
When you order has been made, it will be sent to our business system. We use a separate to link stock, bookkeeping and logistics. It’s only us, WooCommerce technicians and customer responsible who have access to the system. No one is processing your data except us.
WooCommerce contains all data you provided. It is necessary to deliver your order.
We save this information in accordance with the accounting act because the information is the basis for an economic transaction.
We’re using Misshosting for domain management. This means that your e-mails sometimes goes via Misshosting to get to our e-mail. Misshosting
We’re using Misshosting for our customer support and our order e-mail. When you e-mail firstname.lastname@example.org / .eu it is the Misshosting e-mail service we use. Normally we delete incoming e-mails after 12 months from the day recieved. If we need to save any information we transfer that information to WooCommerce. VISMA – ACCOUNTING
We use the program VISMA for bookkeeping. From WooCommerce we recieve invoice records for accounting records. In the Invoice records is names of the buyer, invoicenumber and the amount of the invoice. There is no information about adress, e-mail, phonenumber or what items you ordered.
We save this information in accordance with the Accounting Act, where you can read the following: “They are to be retained until the seventh year after the end of the calendar year at which the fiscal year ended.” DATA PROTECTION MANAGER AT BIOBOARDS ESKTE SWEDEN AB
Our CEO is the Data Protection Officer and is resposible for ensuring that all employees are familiar with how we process information. If you would like to contact our Data Protection Manager you can send us an e-mail to: email@example.com / .eu.
INFORMATION TO 3RD PARTY ACTORS
We never share your information with anyone else (except the aforementioned required to fulfill our commitment to you).
Exception is made for any reason we are forced by law or by court order.
You have multiple rights with GDPR. We have always respected our customers so for us it’s not that big of a deal that it’s now a legal requirement.
You are entitled to be forgotten/deleted.
You are entitled to registries.
You are entitled to have any information corrected.
You are entitled to data portability..
You are entitled to revoke your consent for processing of data.
You are entitled to lodge any complaints regarding the processing of personal data to the Data Inspectorate.