If you have any thoughts about our terms & conditions, easiest way to reach us is per e-mail here: firstname.lastname@example.org.
Our legal name is: Bioboards Eskate Sweden AB, corporate identity number 559173-5450, address Larsbodavägen 38, 12341 Stockholm, Sweden.
IMPORTANT ABOUT YOUR PERSONAL INFORMATION
As of May 25, 2018, the GDPR (General Data Protection Regulation) replaces the Swedish Personal Data Act. GDPR is a comprehensive set of rules for how we as an e-retailer can process your personal data.
Briefly, our policy can be described as follows:
If you have any questions about you personal data, please contact us at: email@example.com /.eu.
When ordering, an agreement on purchase will only be made when bioboards.se / .eu confirmed the order through an order confirmation. An order confirmation is sent no later than 24 hours after the order has been received by bioboards.se / .eu. If the delivery time changes in the order, the customer will be notified of this as soon as possible. You always have the right to cancel the purchase without charge until the goods are shipped. bioboards.se / .eu has ownership and readmission rights to all products until full payment has been received from the customer. To shop with us you must be 18 years of age or over and bioboards.se / .eu must be able to determine the customer’s home address.
The prices include VAT of 25% for orders within the EU. If confirmed, the prices can only be changed by circumstances that bioboards.se /.eu does not have. For example, substantially changed commodity prices, exchange rate fluctuations or changed VAT. No shipping costs will be added. Should the price change, the customer is entitled to cancel the purchase without charge.
A shipping cost is added and it varies depending on the weight of the order. You see the full shipping cost at the checkout and can choose options for the freight.
4. Payment options/payment conditions
4.1 Card payment
We use Stripe for secure card payments. Read more about Stripe here: www.stripe.com
You have the opportunity to pay via Paypal. For more information visit: www.paypal.se.
Orders made before 16.00 on a weekday holiday are treated the same day and are normally delivered within 2-5 days within Sweden, 3-10 days within Europe and 7-14 days to the rest of the world.
We reserve the right for all inventory items to be sold out before we can update the website, and we inform the customers about the estimated delivery time. The parcels are delivered by DHL or another carrier to the delivery point or sent as mail.
Some goods may be under pre-order status and can then have a delivery time of up to 6 months. This is then clearly stated on the start page and / or on the product page under the tab “Delivery info” on the product page.
6. Delivery delays
Sometimes delivery delays arise from our suppliers which are out of our control. This can happen, for example, when a supplier cannot fulfill its delivery obligations towards us or problems in the manufacturing process. If this occurs, we will waive our liability to the customer for the damage caused by the delay. You can rest assured that we will always notify you of deliveries on time.
Bioboards.se/ .eu is responsible for transport to you as a customer. You and the transport company are responsible for the risk of any return to us.
8. Damaged goods
When you receive your goods, it is important that you check your order directly and ask the carrier (usually DHL) to note it. If you have received an incorrect or damaged item, please contact us as soon as possible by e-mail to firstname.lastname@example.org.
9. Right of withdrawal and purchase on approval
Private customers, according to the Distance Contract Act, are entitled to 14 days’ right of withdrawal within Sweden. This means that you, as a customer, have the right to regret your purchase within 14 days of receiving the goods. Returned goods must be unused and in their original packaging. When using a right of withdrawal / purchase on approval, the customer have to pay for the return shipping and the shipping cost to the customer are not refunded. No right of withdrawal or purchase on approval applies to all countries outside Sweden. Note that when ordering a complete electric skateboard and complete electric skateboard without battery, then it is a product that is made to order and adapted to the customer’s wishes with different variants of bushings, display etc. and is counted as a special order. This does not apply to the right of withdrawal or purchase on approval.
If you wish to complain about a damaged or incorrect product, please contact us by e-mail for further instructions. Notify us via e-mail at: email@example.com before you send us any goods. Add the invoice/reciept so we are able to identify the return. Remember that you are personally responsible for shipping goods to us.
In case of a dispute, we will always follow ARN’s recommendations.
Refunds are made via Stripe or PayPal. The sum is always refunded to the same acount used at the time of purchase and as soon as possible from the time we have received and approved the return.
We reserve the right to make changes in prices as a result of major price deviations from our suppliers, typos or other errors that are beyond our control. Read more about unforeseen events under Force Majeur below.
13. Protection of personal data
In 2018, the PUL (Personal Data Act) is replaced by GDPR, which are new data protection rules that apply throughout the EU. As we do not provide information to third parties, this does not mean any direct difference to PUL regarding the processing of your information or our relationship with you as a customer.
14. Unretrieved package from delivery point
If your package arrives at a delivery point, a notification will be sent by e-mail or SMS to you. You as the customer are responsible for ensuring that the mobile number, address and e-mail address you entered are correct.
If you do not pick up your package then you will be charged an administrative fee of SEK 350 and will be responsible for all extra costs Bioboards Eskate Sweden Ab had due to the package not being retrieved in time.
15. Force Majeure
In the event of war, natural disaster, labor market action, government decisions and comparable events beyond our control which could not reasonably be foreseen, and affect the agreements entered into and our commitments, which means that we cannot hold the said agreement / undertaking, that we are exempted from our obligations to fulfill the said agreement.
As a consumer, you can also contact the EU to get help with conflict resolution when shopping online.
Then you come to:
“European Commission official website The Online Dispute Resolution website is an official website managed by the European Commission to help consumers and traders resolve their disputes out-of-court.”
16. Responsibility for using our products
Bioboards Eskate Sweden AB declines all responsibility for using our products. Riding and building electric skateboards is dangerous so it is important that you find out the risks with it. You can seriously injure yourself or die. Always follow the laws and regulations that apply in your country and city. You are responsible for riding an electric skateboard for your safety and for others. Always use full protective gear.
When using an electric skateboard from Bioboards Eskate Sweden AB, you are required to comply with these requirements:
The laws differ in all countries, so read carefully and follow the laws that apply in your country.
Always wear full protective equipment when riding an electric skateboard ie: Approved helmet (recommended is one that covers the entire face), knee protection, wrist protection, elbow protection, back cover and preferably a motorcycle suit
All prices in our webshop are shown without VAT. Next to the price there is a small field which shows the price including VAT. Only shipping addresses in the EU need to pay VAT. The VAT is added at the checkout if the delivery address is an address within the EU. Countries outside the EU pay no VAT at checkout. But may have to pay VAT to the shipping company or the country’s customs authorities and other customs costs. Bioboards Eskate Sweden AB takes no responsibility for these costs, as this may differ from different countries.
To shop at www.bioboards.se/eu, you have to be above 18 years of age. Never lend your electric skateboard to anyone below 18 years of age.
19. Legal trial / lawsuit
When you shop at www.bioboards.se / www.bioboards.eu by Bioboards Eskate Sweden AB you agree that any future lawsuits or legal complaints against Bioboards Eskate Sweden AB may only be made in Swedish Court of Justice.
20. Advertising from Bioboards Eskate Sweden AB
Advertising showing movies or pictures from activities with Bioboard’s electric skateboards can either be performed by a professional stuntman, manipulated or faked. Don’t try anything like this yourself.
The warranty is 1 year on complete electric skateboards. The DIY parts warranty is 30 days. The warranty period is 1 years for products with manufacturing defects. The warranty does not cover in-house installations on electrical components.
The guarantee cannot be transferred to a new owner on second-hand sales.