How long is the warranty?
The warranty on all our complete boards is 6 month.
What does the warranty cover?
Warranty for complete electric skateboards with battery:
The warranty covers defects that have already ocurred during delivery or normal use. The warranty does not cover, for example:
- Crashes where your skateboard collides with another object or gets run over.
- Water damage where your skateboard has been submerged, run in deep water or driven in deep snow where it has been submerged. All our skateboards work to ride in light rain but its not recommended.
- The skateboard has been thrown away and collides with another object.
- The user changes settings in the motor controller which are higher then what it’s been delivered with.
- The user switches parts that has not been approved by Bioboards, or modifies existing ones.
- The board is used for off road riding
Warranty on accessories/spare parts:
You will always have 1 year warranty on all our accessories/spare parts except the motor controller where specific warranty conditions apply. The warranty applies to normal usage.
Motor controller (Stormcore):
The warranty covers that the unit works on delivery and against manufacturing defects. You are responsible for how it is handled with the right voltage and current.
What do i do if an issue occurs during the warranty?
Contact us at: firstname.lastname@example.org and describe your issue as thoroughly as possible. Please attach pictures of your issue and tell us your order number, also tell us when and how your issue arose.
What do i do if an issue occurs after the warranty?
We see ourselves as a pretty nice company and of course we will try to help you even though your warranty has expired. You may however need to pay for shipping, workhours and material costs. If we are able to help you remotely with troubleshooting and help you won’t get charged anything for our service.
Contact us at: [email protected] and describe your issue as thoroughly as possible. Please attach pictures of your issue and tell us your order number, also tell us when and how your issue arose.
How long will it take for you to repair my Bioboards electric skateboard?
From receiving your skateboard, we will repair it and return it within 14 working days