Frequently Asked Questions

Here you can find information about the most common questions. If you cant find it don´t hesitate to contact us!

Show groups

How can we help you?



WEBSHOP / ORDERING

  • Yes, if the delivery address is inside EU, 25% VAT is automatically added at checkout. If the delivery address is outside of the EU, there is no VAT added. You may however need to pay it to the shipping company and/or the customs service for the import of your goods.

  • All prices are shown without VAT. 25% vat is added to any EU country at checkout. If you are outside of the EU and it still adds VAT please update country ship to and VAT will be removed.

  • Please contact us and we will help you through the process. You can use the contact form here to contact us.

  • Right here

  • Right here

  • It is a personal choice and you cannot say which one is best. All remotes is tested to work good with Plutonium.
    Here you can read reviews of them
    VX1: (please scroll down to vx1) VX1

    Hoyt Puck: Hoyt Puck

    APS trigger: APS trigger

  • No you cant. Why? Because they have different wheel adapters. Street has a higher KV and smaller wheels then AT. The AT and Street gear ratio is also different.

    Smaller wheels = higher acceleration and lower top speed

    Larger wheels = higher top speed and lower acceleration

    High gear ratio = higher acceleration and lower top speed

    Low gear ratio = higher top speed and lower acceleration

    High motor KV = higher top speed and lower acceleration

    Low motor KV = higher acceleration and lower top speed

    AT = Higher gear ratio, 140KV, 200 mm wheels

    Street= Lower gear ratio, 210KV, 110 mm wheels

    So if you with an adapter would install Street wheels on a AT board it would produce insane acceleration (more than could be handled) and very low top speed. If you would install AT Wheels on a street setup it would produce insane top speed and very low acceleration.

    Due to the above we decided to not manufacture any adapters. The result wouldn’t had been satisfactory.

    Please choose the type of board that fits your ride style best!

  • We have the best guarantee in the industry among high performance electric skateboards. It is because we are confident about our quality.

    Even though the warranty has expired, we will always be here for you and do our best to help you.

    Here can you read more about the warranty: Waranty Period

SETTINGS

  • We do not recommend changing the settings in the app since we already programmed it for best performance. We would rather see you ride it with those settings. If you think it’s too powerful, ECO mode should do the trick.


    Plutonium

    Max battery discharge current: 140A (4wd, 80A per vesc)
    Max braking regen current: -30A (4wd -15 per vesc)
    Max motor current: 85A
    Max brake current: -60A


    Thorium:

    Max battery discharge current: 120A (4wd, 60A per vesc)
    Max braking regen current: -24A (4wd -12 per vesc)
    Max motor current: 69A
    Max brake current: -54A


    Radium:

    Max battery discharge current: 80A
    Max braking regen current: -16A
    Max motor current: 69A
    Max brake current: -54A

    Uranium:


    Max battery discharge current: 60A
    Max braking regen current: -12A
    Max motor current: 69A
    Max brake current: -54A

  • For 2019 versions (Unity controller) Here is some pictures showing how to:

    For Plutonium 2020 version (stormcore) Here is some pictures showing how to:

  • Motor Min current should be lowered in the app. For example: Value of -40 should be lowered to -35 to lower the braking force.

  • Battery Min current should be lowered in the app. For example: the value of -12 is lowered to -10 to lower braking force.

  • Motor Max current should be lowered in the app. for example: The value of 68 should be lowered to 55 to lower the acceleration in lower speed.

  • Battery Max current should be lowered in the app. For example: The value of 60 should be lowered to 50 to lower topspeed and acceleration in higher speeds.

SERVICE/MAINTENANCE

  • Use this text to answer questions in as much detail as possible for your customers.

    An electric skateboard vibrates a lot when you ride, so it is very important to use thread lock on all screws so that they do not have to run loose.
    If a screw has been loosened or if you have screwed up a screw, then use the following thread lock:

    • The screws for the box that protect the electronics: Loctite 222
    • All screws on and in the gearbox (except below): Loctite 243
    • Grubb screws for the motor gear (those that lock the motor gear in the motor shaft), motor screws and the lock pin located in the motor shaft: Loctite 648

    Do not screw back without correct thread lock and ride! This can result in the skateboard breaking and in the worst case locking in high speed which will cause you to fall and can seriously injure you!

    • Use your skateboard so that it is discharged to about 70%
    • Store it at 15-25 ° C
    • Turn off the skateboard
    • Make sure you cleaned it thoroughly
    • Do not store it on a surface that vibrates, for example, above a washing machine
    • Store it in a dry environment
    • Keep it so a child cannot access it

  • After each use:

    • Clean it from dirt, salt, mud and moisture.
    • Then check the nuts for the wheels and the trucks are tightened, if they are loosely tightened.

    A few times a year:

    • Loosen the wheels and spin the wheel when holding the ball bearing to make sure it rolls well and no noise sounds from the ball bearing
    • If you use your skateboard 3-7 days a week every week, we recommend that you loosen the wheels, open the box to the gear and clean from the grease and refill with new grease 3 times a year. If you use your skateboard 1-3 days a week all year, we recommend that you do it twice a year. If you only use your skateboard during the summer season, we recommend that you do it once a year before or after each summer season. Do not forget to use the new Loctite on the screws you loosened when you screw them back!
      The grease for the switch you are going to use is called: Molykote G67

  • Use this text to answer questions in as much detail as possible for your customers.

    Here you can buy or download for free to print for yourself:

USAGE

    1. Power on remote (Skateboard still off)
    2. Controller flashes
    3. Power on your skateboard (alternatively push your board forward and it will power on itself)
    4. Controller should now have a solid light – this means the controller is paired with your skateboard
    5. Now you’re able to go

    1. Connect your remote with the usb-cable and plug it in the wall with a regular cellphone charger
    2. Remote should now have a solid red light, meaning it’s recharging
    3. When the red light switches off, the remote is fully charged

  • The remote should be charged after each ride or every other ride. Technically a lot of rides could be done in a single charge of the remote, however we do recommend keeping it charged all the time. Just because if the remote dies in the middle of a run it loses connection to the board regardless of how fast you’re going. Always keep your remote charged and never wait for the remote to almost die before you recharge it.

    1. Make sure you have set the red switch on charger to correct voltage for your country (110/220V)
    2. Plug the charger into a wall socket
    3. Plug the charging cable into your skateboards socket on the side of the enclosure
    4. Chargers light have led 1 red and led 2 red
    5. When the chargers led 1 is red and led 2 is green the board is fully charged
    6. Its good to sometimes leave the charger plugged in for a few hours after its fully charged so cells get time to balance

  • Press and hold the power button for 2 seconds until the led indication turns off.

  • Please read this carefully. It contains important information about your battery and charging.

    Its not recommended to often do not fully charge the board until the charger lights green, but for example it charges from 0 to 70%. Doing it sometimes is not wrong or harmful. But the battery does not start to balance until it is almost fully charged. So we recommend to charge 100% and leave the charger plugged in for a while after it turns green so it gives time to balance the cells.

    It is recommended if you use your Bioboards every day to leave it plugged into the charger once a week after the charger has started glowing green (fully charged) for an extra 8 hours so that it has time to balance the cells.

    If the cells become unbalanced, this results in poorer range and shortening the life of the battery.

    You can always monitor cell balance in the Davega screen.

TROUBLESHOOTING

    1. Unscrew the wheel from the truck
    2. Spin the wheel while you’re holding the middle of the bearing
    3. If those bad noises are coming from the bearing you need the change the bearings
    4. If that doesn’t help, please contact our support

BACK TO TOP